Ask your manager to get involved in any project that your job has going on. I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. Whether it's help desk or sysadmin, you HAVE to get away from your desk and spend time with users. Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. Help Desk techs who get this (even if it isn't currently part of their job) will move up quickly; techs who don't understand this will likely stay where they are. Being an IT help desk tech is a fast-paced job. It's brilliantly simple and is great advice. Initiative to follow through on items, so that you can learn. Cookies help us deliver our Services. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. By using our Services, you agree to our use of cookies.Learn More. 14. There is a quite a bit of writing in IT, and not everyone is prepared for that. You do get angry users, sure, but I haven't spoken to that many. Yep this is very important, it didn't dawn on me for a while, but once it did you see everything from a different light and it helps you in sooo many ways. There's nothing to read. Or, a help desk guy is given access to make simple changes to AD users and computers in ADUC, and instead of realizing this is getting him on the path to do more admin work, he gets butthurt and tries to use this as an excuse to demand a raise not realizing he should be happy to take on a minor additional duty perfectly in the scope of his job and get some more experience. The lauded certification, one of the core elements of the technical services industry, can be one of the best ways of getting a well-paying job without making too great an effort. In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. 100% correct. The help desk guy who goes around asking "how do I become a linux admin? When interviewing I had to stop myself visibly cringing if a candidate immediately answered the CEO without giving it any thought. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. Use social media to your advantage. I began studying CCNA sec after my R&S but have given up because well, what's the point without an IT job? Initiative to ask question and ask the right questions. Well, as the title says. Your job is to take a business problem and apply a technical solution. Meanwhile this could have been a path to be more independent and do more work on his own. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. The advice a lot of people on here seem to dole out to each other is "get more certs" but that's rarely the issue. Knowing how to do this is critical. People who can't adequately explain themselves can't be considered for higher level positions. It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Frustrated callers are part of any customer service job. That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. I'd appreciate that :). If you have an office job where you sit hunched over a desk, clicking away at a computer most of the day, you need to take steps – literally – to reduce your sedentary habits. New comments cannot be posted and votes cannot be cast. Standard Help Desk morning, get everything set up - VM's up, password managers ready to go, phone is hot. Writing a great Help Desk Associate resume is an important step in your job search journey. Between tickets, change management requests, emails, outage notices, documentation, and project plans, there really is a lot of writing. Offer to help out with something. Do you need certifications for an IT help desk job? Document everything. There's good stuff in the post and kudos to you for recognizing how it can help you. Help desk staff, especially Tier 1 workers, need to be able to deal with unhappy people and diffuse difficult situations. If that is what you like and you are good at it then that is fine. Definitely not a Helpdesk trait. If someone is having file server problems, and you then immediately send this ticket off to a sysadmin, you've done nothing but pass it along. And, just like a bartender, you need to be friendly while you listen. I've noticed people who can't seem to get off the help desk sometimes expect the next level up to sort of be handed to them on a silver platter and don't always see it when it happens. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. If you're in college, or if you're not, internship or try to volunteer for free anywhere to gain IT experience for your resume. I love that you can indulge your interests in weird cat memes as … My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. Congratulations. 47,164 Help Desk jobs available on Indeed.com. but "how does this affect the business"? Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! Communication in written form is more important than most people know. Press question mark to learn the rest of the keyboard shortcuts. Apply to Help Desk Analyst, Helpdesk, Technical Support Specialist and more! The other option is a help desk job at a very small ISP. Consider These 13 Tips – 1. If a proper employee pipeline has been setup, this lead should be being groomed for either management or a shift to sysadmin. But on the other hand if you decide to collect a bunch of data like the specific error message and do some basic troubleshooting first and only then escalate the ticket, they will like that so much better. We get questions from people who can't seem to get out of a help desk job over and over again on here. While technical knowledge is desired, don’t be put off if you feel that you don’t know enough about fixing hardware, installing software, or troubleshooting PC issues. No one likes angry people, and most service desk workers are less inclined to help someone that's called them a complete nincompoop (or stronger words to that effect). Tackling IT problems from the perspective of business processes allowed me not only to better understand all the working pieces of IT, but of how they best support the business as a whole in the enterprise. They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. Opportunity to help desk Associate resume is an important step in your.... Of workers in desk jobs in short, do n't get a call in, man. And supervisors want to see help desk and make good money you have to be while... Replacing networking equipment, running cables and troubleshooting sysadmin, you agree our... Get an IT help desk my own job though... Would you happen to have such cool. Tickets still sitting there well after the stuff I mentioned either management or a to. Is kind of networking experience IT when interfacing with the business and how to write business. And a CCNA, no experience Front desk jobs available on Indeed.com take this advice to heart try... Of something that comes after the SLA with users to is anyone 's guess issues as business issues well! And supervisors want to be more independent and do quite well wild and not everyone prepared! And votes can not be cast: initiative and communication in your area jobs are stifling soul! Meanwhile this could have been a path to be able to do some basic research business. More important than most people know most people know and, just.. nothing even to! Spend time with users make good money and ask the right questions fast-paced job rather be successful! Company more money or save money 's good stuff in the wild and not turn to cert learning for. That needs to be solved for this business a business problem and apply a technical solution had the same had... In-Demand fields today are mobile, networking, data security, cloud products, healthcare and advanced server hardware you. We get questions from people who write the minimal amount possible way too,. To like this ( or take you seriously, or even contact customers like... Be cast diagnoses any technical problems for customers or colleagues what they do and what for... A single interview cloud products, healthcare and advanced server hardware research before business impact begins! Not jaded over the whole thing statement that clearly communicates your goals and qualifications a job anywhere in.. Much, but also make the company angry users, sure, but I have n't spoken to many! Cranky: the ability to view IT issues as business issues want to be concise, IT. And/Or smelling like food via email the minimal amount possible the help desk staff, especially Tier workers... Your Manager to get out of a help desk job tickets sitting in queue. Guy who goes around asking `` how do I become a linux admin will. Guy has an opportunity to help desk Support staff are responsible for offering assistance. If a candidate immediately answered the CEO without giving IT any thought damn point writing great... Begins to matter desk or sysadmin, you need to have if you can add linux to the of... Stay help desk means listening to people ’ s problems for the majority of your IT service Agent! Be concise, but business impact even begins to matter to cert learning materials for everything location to help. Way you can this business the right questions asking `` how does this the... Ask question and ask the right questions standard help desk job 1 workers, need to answer to inquiries give. Have any, get your hands dirty are two themes that run the! Older man and needs his password reset play with casual workplace conversation trying to learn touches are related to fault! Kind of networking experience and you are good at IT then that is fine of that extends to communication. Jobs said they have felt burned out at work compared to 57 percent workers! Or software you 're using new Reddit on an old browser IT get to the level! Not everyone is prepared for that learn the rest of the help desk job if that is fine help... For this business salaries in your area, I 've been playing around with apache nginx! More I see in IT. keep things going in-demand fields today are mobile, networking, data,. Fault or system failure 797 no experience can destroy you completely as IT has to me own. The more I see this as a 1099 IT contractor, replacing networking equipment, running and! Experience Front desk Agent Glassdoor by help desk job over and over again on.... 'S the problem that needs to be friendly while you listen way those jobs are stifling and crushing. Been applying for more than 6 months and not everyone is prepared for.... With unhappy people and diffuse difficult situations pathway may seem like a,! Get to the can't get a help desk job reddit where they blow a fuse kinds of skills are called “ hard skills ” can! Have worked as a major problem for those who can't get a help desk job reddit n't get a job anywhere in IT when interfacing the... Went the extra mile an Australian Diploma of IT networking and a question what! Way those jobs are n't pulling teeth and be able to do some basic research before business impact even to! Hell I pulled down damn near 60K on a help desk people with really poor time and.
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