and shall be subject to the jurisdiction of the District Court of Taipei, Taiwan, R.O.C. Firmware reinstallation; minor component repair or replacement, Major component repair or replacement with other minor component repair or replacement, Use the tool below to estimate the RMA repair costs. Call us at 1-866-340-2288. Third-party applications installed on your Product might be incompatible or unable to work on your Product following system software updates. Please note that QNAP changed the standard warranty period for QNAP devices purchased from January 16th, 2019. KoiMeeter - Smart Video Conferencing Solution, Hyper Data Protector: Virtuelle Maschine Backup, CAYIN MediaSign Player - Video Playback and Converter, Cinema28 Multi-zone Multimedia Management, DJ2 Live - Private Platform for Live Streaming, QVR Face - QNAP Smart Facial Recognition Solution, QNAP product warranty terms and conditions, QNAP Out-of-Warranty RMA Service Terms and Conditions, https://www.qnap.com/service/product-warranty/, Out-of-Warranty RMA Service Terms and Conditions. - You can purchase, register and activate an extension warranty on the QNAP official website within 9 months of your Product purchase. Welcome! For any questions about the warranty, contact customer support through the QNAP Helpdesk. If you are contacted by the salesperson whose email domain is not from @qnap.com, please contact us at any time. Welcome! Quad-core dual-port 2.5GbE NAS, accelerating file sharing, virtualization, video streaming, and gaming storage, The world’s first smart PoE edge switch that runs QTS and supports hosting VMs, Work with TL series SATA JBOD to easily expand storage of a PC, server, or QNAP NAS, Flexible RAID expansion solution for both NAS and computers, Start your cloud NAS to optimize cloud data usage and hybrid cloud collaboration, Surveillance solution on QNAP NAS with eight free monitoring channels, All-in-one: video call, wireless presentation and AI functions, Find out more affordable and easy-to-use 2.5GbE NAS, network cards, USB adapters, and switches, Affordable & comprehensive 10GbE solutions for small businesses and home users, High-speed storage solutions optimized for video production, Featuring solid architecture, high-speed backup and enabling innovative hybrid storage, Google-like search tool for you to quickly find images, videos, and other files on your NAS, Dropbox-like file syncing and sharing for enhanced teamwork and collaboration, Learn the essentials of QNAP products and applications, Check the compatibility of your hard drives and devices with QNAP products, Make a recovery plan against encryption-based locker viruses. Products that cannot be identified with serial numbers or bar codes. KoiMeeter - Smart Video Conferencing Solution, Hyper Data Protector: Virtuelle Maschine Backup, CAYIN MediaSign Player - Video Playback and Converter, Cinema28 Multi-zone Multimedia Management, DJ2 Live - Private Platform for Live Streaming, QVR Face - QNAP Smart Facial Recognition Solution, Out-of-Warranty RMA Service Terms and Conditions. In the event of unexpected product damage, QNAP recommends users purchase warranty extensions.Learn more. If you send hardware to our RMA Repair Center, keep in mind: Return your QNAP NAS always without HDDs/SSDs, additional RAM or expansion cards. 167 Jalan Bt Merah, #06-12 Connection One Tower 4, Singapore 150167 If the components are unavailable, QNAP will replace your original component with a higher-performance component, and will charge the price difference with your consent. Please note that estimated costs are subject to currency exchange fluctuations between your local currency and USD. Newsletter. unless other terms and conditions are applicable in your country. QNAP is not liable for any data loss during the RMA process. Create a myQNAPCloud Account. Intratech Net Pte Ltd (200307651E) Tel: (65) 6299 4638 / Fax: (65) 6871 8781. You can find the 10-digit serial number on the product label on your NAS. The warranty does not cover the following: If the warranty of the Product has expired, QNAP provides a premium warranty extension Service. Get licenses for advanced features from our Software Store. DWG is a leading global distributor of QNAP network attached storage and network video recorders. Rolex Dealers Only official Rolex retailers are allowed to sell and maintain a Rolex watch. Peripheral Products and other external devices including hard drives, batteries (including built-in batteries), accessories, and expendable parts such as slides, hard drives, and flash storage devices. Thank you for your cooperation. 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