If you are passionate and enthusiastic about traveling, and if you love improving others' travel experiences, you will love this job! See more about our use of cookies. Airlines no longer pay commissions to travel agents, which is a big factor in the declining need for travel agency services. Getting Proper Education in that Field. GDS stands for Global Distribution System. Corporate travel consultants typically work according to service level agreements, taking care of the unique needs of business travellers, and know how to tailor itineraries that ease their door. | Tourism Consulting | Hotel Consulting | Happiness | Sustainability Travel Weekly: Which Door: Agent, Consultant or Adviser? Travel Consultant responsibilities include: Determining clients' needs and suggesting suitable travel packages Some community colleges offer one-year certificate programs or two-year associate's degrees that will prepare you for the job. If flights are cancelled, for example, a travel consultant can use industry connections to re-book a flight so the client does not have to stand in long lines of disgruntled passengers who need to make their own arrangements. Online courses are available too; just make sure to do your research before enrolling so you understand what you'll be getting and what it will cost. The EQA provider for this standard has agreed the following temporary flexibilities for this standard until further notice and has informed the relevant end-point assessment organisations. What Is a Travel Consultant? GDS is more sophisticated than an airline booking site, as it not only provides flight times and costs of carriers, but also information on the aircraft, the classes of seating and other details. A travel agent is a salesperson who earns commissions from the hotels, resorts and entertainment venues booked for clients. Industry Knowledge and Understanding (Know it), Know a varied range of world-wide geography and popular travel destinations to help inform customers’ travel plans, Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales, Proactively keep up to date with worldwide geography and current affairs that could impact on customers, Know travel information including: passport and visa requirements, diversity for example local cultures, customs and tradition, differences in time zones, climate, medical safety information, foreign office advice and foreign exchange information, Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience, Proactively keep up to date with travel information according to the customer profile of the business and the ever changing dynamics of the industry, Know the travel industry and the systems that support it, including those for reservations and booking, the importance of booking the correct product / service and key information such as travel terminology, abbreviated industry codes, preferred operators’ current fare and ticketing rules, and travel regulations, Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines, Take a keen interest in travel industry developments to keep professional knowledge current and up to date, Know the variety and alternative combination of travel options that are available to customers including modes of transportation, types of accommodation and how to produce an itinerary that will meet customers’ precise needs, Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs, Demonstrate commercial awareness and consideration for customers’ unique needs when selecting and combining different elements of customers’ travel plans, Know the unique selling points of travel products and services and understand how to match their features to benefit the customer and provide an enhanced competitive proposition, Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale, Promote confidence in customers by demonstrating a passionand belief in the products and services being sold, Know different customer profiles, including sole travellers and groups, how to recognise and identify their requirementsand individual needs, their preferred method(s) of booking travel, the need for providing a flexible service to support the process, and how to meet the increasing demand for an enhanced travel experience, Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations, Respond positively and imaginatively to customers’ requirements, demonstrating an enthusiasm to inspire and delight them, Know how to keep customers’ details safely and to lawfully process business transactions, recognising the connection with travel industry regulations, business compliance and relevant legislation, Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers, Be diligent in upholding protocols and business reputation to ensure customers receive the best quality service and advice and communicate and explain emerging issues and updates, Know how to utilise technology in line with customer and business requirements and the scope of technology used within the business and the industry as a whole, Use technology effectively and efficiently and input data accurately in accordance with business procedures, Use technology responsibly and embrace developments in travel technology, Generic Knowledge and Understanding (Know it), Know the business vision, objectives and brand standards, the market it competes in, external factors that affect customer behaviour and business performance and understand the importance of meeting customers’ needs profitably, Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business, Engage with the culture and ethos of the business and be a positive advocate and driver for high quality performance and achievement, Know how to operate commercially with the aim of exceeding sales target, how to calculate complex travel costings, understanding the difference between turnover and profit, and how own targets contribute to achieving the overall sales budget, Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately, Proactively seek ways of engaging customers to increase and enhance sales, Know and understand the factors that both motivate and impair individual and team performance and recognise how own and team dynamics impact on the experience of the customer and ultimately business success, Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance, Evaluate own personal performance in a consistently positive and professional manner, take on feedback and welcome personal development opportunities, Understand how to professionally communicate to different audiences using a variety of methods, including available digital resources, Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately, Be clear and coherent to effectively communicate accurate, and complex information professionally and confidently to a diverse audience, in line with business expectations, Understand the impact that the business activity has on the environment and the organisation’s approach to operate in a more responsible and sustainable manner, Adapt working practices to minimise the negative effect on the environment, Demonstrate an on-going commitment to reducing impact on the environment in all work activities, 12 to 24 months depending on prior attainment. IATA: GlobalDistribution Systems Fares and Ticketing Course. She has written for eHow.com, Library Journal, The Searcher, Bureau of Education and Research, and corporate clients. A travel consultant has the expertise to create a customized itinerary for a unique, memorable vacation. based holidays. Flexibilities agreed that are in line with the Covid-19 guidance on our website. They work at understanding their clients so that they can build long-term relationships. Love this job helpful when you know what you want and you 'd like someone else make! To travel agents, Salary.com: salary for a travel agent is helpful you. Degrees that will prepare you for the job Bureau of education and Research, Accomplishments. A freelance writer who specializes in business, education and technology log in, which you can get only completing... 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